Client Case Study: Ricoh USA
Ricoh USA is a major office technology manufacturing, service, and software company with 5 global Brands. Over 2,500 users and administrators use Epoch® Slide to access one or more brand library channel(s) to build custom sales presentations. All five channels can be managed by a single administrator based on role, permission and group credentials.
Existing System Replaced
The existing custom slide management system was developed in ColdFusion as an in-house project. The system was limited to a single slide upload at a time that proved to be very time costly. It also used old file system methodology to view thumbnails and had no drag & drop ease of use. It was in operation for 18 months and replaced by Epoch® Slide SaaS solution and support.
Solution with ROI
Epoch® Slide presentation management systems for PowerPoint® slide library with a drag & drop presentation builder. The client’s slide library serves over 2500 active users per month from a total pool of licenses, indicating favorable acceptance and usage.
Our high degree of Q&A has developed a stable product that delivers consistent performance and ease of use resulting in less than ten help tickets per year. Most of the support is for updating their Flash player.